Refund Policy
30-Day Money-Back Guarantee
We want you to be completely satisfied with Telemetry Studio. If you are not happy with your purchase for any reason, you may request a full refund within 30 days of your purchase date.
The 30-day refund period begins on the date of purchase, not the date of download or first use.
How to Request a Refund
Email: bart@telemetrystudio.com
Include in your request:
- Your order number or email address used for purchase
- Your License Key (optional, but helps us process faster)
- Reason for refund (optional, but helps us improve)
Response Time: We typically respond within 1-2 business days.
Processing Time: Refunds are processed within 5-10 business days after approval. The refund will be issued to your original payment method.
What Happens After a Refund
Once your refund is processed:
- Your License Key will be deactivated
- You will lose access to future updates
- The software will revert to trial mode (exports will be watermarked)
- Your project files and settings remain on your device
Free Trial Note
We offer a full-featured 14-day free trial so you can thoroughly evaluate Telemetry Studio before purchasing.
Important: Issues or limitations that were present and discoverable during the trial period may not qualify for a refund. We encourage you to use the trial to ensure the software meets your needs before purchasing.
Eligible for Refund
The following situations qualify for a refund within 30 days:
- The software does not work as described
- Technical issues that cannot be resolved by our support team
- Duplicate or accidental purchases
- The software does not meet your reasonable expectations based on our marketing materials
Not Eligible for Refund
The following situations generally do not qualify for a refund:
- Requests made more than 30 days after purchase
- Change of mind after extensive use beyond the trial period
- Issues caused by your computer not meeting system requirements
- Issues that were present during the free trial period
- Suspected refund abuse or fraudulent activity
- Purchase made for the wrong platform (macOS vs Windows) after activation
- Third-party service issues (Strava outages, etc.)
One Refund Per Customer
To prevent abuse, we limit refunds to one per customer. If you previously received a refund for Telemetry Studio and repurchase, subsequent refund requests may be declined at our discretion.
For EU Customers
Right of Withdrawal
Under EU consumer law, you normally have a 14-day "cooling off" period to withdraw from online purchases.
However, this right does not apply to digital content once delivery has begun if you have:
- Expressly consented to immediate delivery; AND
- Acknowledged that you lose your right of withdrawal
During checkout, you will be asked to confirm:
"I consent to immediate delivery of my License Key and acknowledge that I lose my 14-day EU withdrawal right once the download/delivery begins."
By completing your purchase after this confirmation, you waive your statutory 14-day withdrawal right under Article 16(m) of the EU Consumer Rights Directive.
Your 30-day guarantee still applies. Even though the EU withdrawal right is waived, our 30-day money-back guarantee provides you with additional protection beyond what EU law requires.
Faulty Products
Your statutory rights under EU law regarding faulty digital content are unaffected. If the software is defective or does not conform to the contract, you have the right to:
- Have the software brought into conformity
- Receive a price reduction
- Terminate the contract
These rights apply for two years from delivery.
For California Customers
Under California law (Civil Code Section 1723), this refund policy is clearly posted before purchase. If no policy were posted, California law would require a full refund within 30 days. Our 30-day money-back guarantee meets or exceeds this requirement.
Chargebacks
We have a generous refund policy to resolve any issues directly. If you are unhappy with your purchase, please contact us first at bart@telemetrystudio.com before initiating a chargeback with your bank.
Chargebacks initiated without first contacting us may result in:
- Immediate license deactivation
- Inability to purchase Telemetry Studio in the future
- Collection efforts for fraudulent chargebacks
Contact Us
If you have questions about this Refund Policy or need to request a refund:
Email: bart@telemetrystudio.com
Response Time: 1-2 business days
Summary: We believe in our product and want you to love it. Try the 14-day free trial first. If you purchase and it doesn't work out, contact us within 30 days for a full refund. Simple as that.